NHS Foundation Trusts
How We Support You
Our client facing activities are now in-house and we have set up a team of Client Relationship Managers. The aim is to take a more pro-active approach to working with clients. This has been a great success and has resulted in:
- More time being spent with clients on-site and in group meetings
- Improved ‘key point of contact’ communication
- Support in accelerating project implementation and carbon delivery
- Better sharing of information and technology
- Two way feedback helping us to continue to improve the business model
Over the past 12 months we have seen that our clients require different levels of support based on the success of their fund. To better assist those having delivery problems we have appointed an additional relationship manager to specifically work with those clients.
To help recruitment of new clients we have recruited a Business Development Manager. We have also worked hard on the application process resulting in:
- Hands-on support to explain the Fund and support the application process
- A revised application document with only 7 pages. Previously it was 30 pages
- A compliance tool complete with supporting technical notes that logs projects and provides both financial and carbon savings in a consistent format
- Sharing of over 2500 projects showing clients what is working across the public sector
- A reduction in the application timeline
We also provide access to highly skilled technical experts through our delivery partners, Atkins.
We also facilitate group meetings, provide PR opportunities and support the sharing of ideas and best practice across the community.
Finally, we are aware of feedback about our management reporting tool, SERS. This has now been replaced with a web-based system which is considerably simpler to use. This will go live from the start of the new financial year in April 2008.
