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Fraud and error
Intoduction
Here, you’ll find essential tools, templates, and insights to help you proactively manage fraud risks: access our fraud and error resource hub.
Responsibilities of the grant recipient
- Due diligence: ensure that installers and households meet scheme eligibility criteria
- Administration and audit process: the grant recipient must have “sound administration and audit process including internal financial controls to safeguard against fraud”
- Notify delivery partner: in case of suspected fraud or error, notify the delivery partner via the Single Point of Contact (SPOC)
- Monthly reporting: include relevant information on fraud and error in monthly grant recipient submissions
- Drafting a fraud management plan: alongside a fraud risk assessment, a fraud management plan is mandatory for all projects receiving funding through the HUG2 scheme
What you need to do
Monthly submission of fraud and error information allows you to report potential fraud risks or fraudulent activity to the Delivery Partner (DP) for support.
Why this is important
Reports of fraud and error will help Salix and the department to understand what level of fraud or error is affecting the scheme.
This will enable you to escalate issues relating to fraud or error.
When you need to take action
Report to be submitted by 10th working day of the month and must cover the previous month.
Where concerned, you should raise any potential fraud with your SPOC as soon as possible.
How to submit your report
You will submit this report via the risk register which feeds into the Data Management System (DMS) as part of your standard monthly reporting.
Fraud risk assessment support
- Delivery partner: fraud assessment and technical support
- Delivery agent: fraud assurance and learning support
- The Department for Energy Security and Net Zero: fraud assessment and policy
If you suspect fraud or improper use of grant funds, you should:
- report the issue immediately to the appropriate authority and notify the fraud team at [email protected]
- investigate the issue internally to understand its root cause
- strengthen controls to prevent similar risks from occurring again
- review and update your risk management and fraud detection processes
Energy efficiency installation checker (EEIC)
The EEIC is primarily a counter-fraud tool developed for use by grant recipients as part of eligibility and compliance checks to:
- Flag potential existing measures in proposed properties and enable resolution of fraudulent or erroneous duplicate funding
- Access TrustMark/MCS data to perform due diligence checks, ensuring measures installed under the scheme are appropriately lodged and compliant with scheme rules
- Use the energy performance certificate (EPC) data for preventing and detecting fraud, error and non-compliance, including analysing existing property and measure characteristics to identify anomalies
Grant recipients delivering through the Social Housing Decarbonisation Fund Wave 2 can get access to the installation checker by reaching out to their project support officer (PSO).
Note: to be provided with access to the EEIC, grant recipients will need to sign a data sharing agreement, agree to the user access policy terms ad complete a form for super users.
The EEIC allows grant recipients to access TrustMark data to perform due diligence checks, ensuring measures installed under the scheme are appropriately lodged and compliant with scheme rules
