SHDF Hive - Lessons learnt report

Provide: 

• Report date 
• Project start and end dates 
• Contact person (name, role, email, phone) 
• Whether the report covers the whole project, a specific phase, or an ongoing programme 

Sample: 
Report covers SHDF Wave 2.1 (Sept 2024 – June 2025). Contact: Jane Smith, Programme Manager ([email protected]). 

Give a short summary that highlights  

• What was delivered 
• What worked well 
• What were the biggest lessons or outcomes 

Sample response: 

The project upgraded 220 homes to EPC C using fabric-first measures. Early resident engagement reduced refusals by 30%, and pre‑approval with planning teams sped up delivery. Supply chain delays caused some scheduling challenges, but the project finished within budget and on target. A lessons-led approach will be used in future waves 

Need inspiration? Check the reflection prompts for questions on successes and challenges. 

For each theme: 

• Describe the situation or issue 
• Explain what you learnt 
• Share how it affected delivery or might help others 
• Use the reflection prompts if you need help getting started. 

Themes: 

1. Scheme policy and guidance 
2. Team resourcing 
3. Resident engagement methods and tenant refusal mitigation 
4. Property and planning selection  
5. Housing stock data 
6. Buying and working with supplier (procurement process and supply chain)    
7. Property surveying and suitability 
8. Working with utility companies (DNO)   
9. Planning the works (design and sequencing) 
10. Remedial or enabling works 
11. Meeting PAS2035 and TrustMark standards 
12. Contingency (time and budget) 
13. Carrying out retrofit works 
14. High-rise buildings (if relevant) 
15. Other lessons 

Use the reflection prompts. Each theme has simple questions to get you started.

Please answer briefly (bullet points are fine): 

• How will these lessons shape your future retrofit projects? 
• Have you shared lessons with other regional organisations? 
• If not, how do you plan to? 
• How has Wave 2 influenced your organisational retrofit strategy? 
• Has it changed your confidence in decarbonising your housing stock by 2050? Why? 

These questions are also included in the reflection prompts if you'd like to think them through first.

Reflect on: 

• Three counter-fraud lessons you’d share with DESNZ 
• Any controls or checks you’d strengthen 
• Any fraud risks you think are being overlooked 

Rate your organisation’s confidence in decarbonising your housing stock by 2050, following SHDF Wave 2 

• 1 = No confidence 
• 5 = Full confidence 

Briefly explain your score. What boosted or reduced your confidence?